We are seeking people to train to become 911 Communications Call Taker and/or Dispatchers. 911 Call takers answer and process 911 calls and perform emergency medical dispatch. 911 Dispatchers also dispatch police, fire and medical services.
Must be at least 18 years or older.
Must be able to legally work in the United States.
One or more years full-time work experience with intensive customer interaction.
Excellent computer skills, knowledge and experience. Ability to monitor 4+ computer screens.
Accurate and rapid data entry.
Attention to detail is essential.
Proven critical thinking skills.
Ability to memorize and recall details, codes and procedures.
Ability to work all days and hours.
Ability to pass all required job selection and training processes including a comprehensive background investigation (any felony conviction is disqualifying); post-offer medical processes; psychological evaluation; and extensive on-the-job training
Pay strict attention to detail and respond correctly in life-threatening and safety situations
Develop and keep positive working relationships
Learn and use geography knowledge correctly
Hear and understand information spoken by phone, two-way radio or in person
Speak clearly and concisely by phone, two-way radio or in person
Speak and understand English fluently
Read and understand information in any format: electronic, printed, or handwritten
Stretch, reach and lift objects up to 5 pounds
Work regular work shifts of 10.25 hours
Work any assigned shift: days, swing, graveyards
Work holidays, weekends, as assigned
Work overtime as required even on short notice
Report to work on time even during inclement weather or other adverse circumstances
Memorize codes, procedures, and other data
Perform work quickly and accurately
Problem-solve, think critically and make good decisions quickly and independently
Accept frequent constructive criticism and correction without becoming defensive
Be resilient in difficult situations
Recover from mistakes quickly and keep working
Have reliable and predictable work attendance
Operate two-way radios and any other communications equipment
Perform extensive computer data entry
Follow complex and detailed instructions
Prioritize and multi-task in a busy, loud, stressful open work setting
Operate computers and computer programs
Handle and process incoming and outgoing emergency and non-emergency phone calls
Communicate professionally and effectively regardless of situation
Assess and appropriately respond to a caller’s emotional state
Evaluate and prioritize calls based on urgency
Determine the correct jurisdiction, equipment and personnel to be dispatched
Dispatch appropriate law, fire or emergency personnel and equipment
Respond to requests from emergency response personnel
Operate key point attack warning equipment
Record the nature and source of incoming and outgoing radio and telephone messages
Study and maintain familiarity with major roads, streets, industrial plants and buildings
Monitor multiple public safety frequencies
Report the need for radio and/or communications equipment repairs
Perform other related tasks and duties as required